Customer service
Dammann Frères is at your disposal if you require further information. In order to help you with your order on the website, we have pointed out a certain number of the most frequently asked questions.
Where can I find the whole range of your teas ?
Dammann Frères proposes only its packaged teas (bags, caddies, chests,...) in the online shop. The whole range of our loose teas, about 300 references, as well as all articles which are presented here, are available in the best tea shops all over France.
Can I order by telephone ?
For instant, the distance selling is only guaranteed by Internet with payment by credit card.
In which countries do you deliver your teas ?
We deliver everywhere in the world. Contains the 233 countries to which we assure the delivery.
Which are the means of payment ?
We only accept the payment by credit card. The payment takes place by a secured access directly to our bank. In no case Dammann Frères will have access to information about your credit card.
I already ordered products in the online shop but I don’t remember my password ?
Use this link to receive directly your password. It will be sent to the e-mail address which you have indicated during the registration for your first order.
Where can I find further information about Dammann Frères ?
Please visit our website www.dammann.fr/english where you can find more information about our company.
I have a problem with my order, who can I contact ?
If you have a problem to place an order, send us an e-mail. If you have a question concerning an order which is already placed, log in your personal account in order to find the information or to contact us.
